Q&A

How to place a Wholesale order?

Please email gistcontact@yahoo.com or call 0141 616 2161 We will be able to provide you with wholesale information.

 

How do I place my order?

Orders can be placed by, email, telephone or online

 tel: 0141 616 2161         email: gistcontact@yahoo.com

 

Is there a minimum spend ?

No minimum spend, making it easier for you to top up your display or try a new line.

 

How do I pay?
We accept payment by most credit and debit cards, over the phone or Bank Transfer via our RBS account , BRIDAL BLISS

 What are the carriage costs for wholesale?

Delivery costs for wholesale mainland UK including Ireland, The Scottish Highlands and Islands are £7.50

International accounts P&P will be charged at cost.

Do the Prices include VAT ?

All prices are shown exclusive of VAT, as we are not VAT registered.

Prices are subject to change without notice and orders are invoiced at prices current at the time of dispatch.

How long will it take for my order to arrive?

We pride ourselves in our high turnaround, and most orders will be dispatched within 2-3 days at latest. If there is going to be a delay we will let you know.

Can I expect my full order to be delivered?

As we manufacture all our jewellery in Scotland and we keep high stock levels, we are delighted to be able to fully dispatch most orders, or make to order to ensure we have the right colour is always in stock just for you.

Occasionally if certain items are not available on receipt of the order, GIST will supply all that is available from stock.

Those items not supplied will be notified to you before diaptach so we they can either be placed on back order or dispatched (at our cost) as soon as they are available or if requested it will be removed from the order, for you to reorder at a later date.

What do I do if something is wrong with my order?

In the unlikely event of there being a problem with your order in any way, please contact us immediately. We will endeavor to correct the situation as soon as possible. 

What do I do if something is damaged?

every single item we make is individually checked by a well trained quality checker, however sometimes we can make a mistake. Therefore items delivered broken or faulty must be returned to us within 7 days accompanied by full details of the order date and invoice number.

Claims can only be made within 7 days of delivery. Items will be repaired if possible or replaced. Damaged items will be accepted providing the damage occurs prior to delivery, or if it is damaged due to a manufacturing fault. Items considered to have been mistreated or damaged through wear and tear cannot be replaced but can be repaired for a small charge. The issuing of replacements is solely at the discretion of Gist.

Is the jewellery exactly as shown online ?

Photographing glass beads and crystals is very difficult and whilst every effort has been made to match the colours of our products accurately, there may be some variation. We buy all our beads in large batches and sometimes the beads will vary in colour from batch to batch. We endeavor to minimise this as much as possible but we cannot always guarantee exact colours. We also use large quantities of natural beads and as with all natural products there can be great colour variation as well as differences in shapes and finishes; however we do try to minimise this.

Whilst every effort is made to provide you with an excellent guide to our jewellery we have not been able to reproduce all the beads to their exact sizes.

What are the jewellery lengths ?

Each item listing, will state the length, but a 3 inch extension chain comes on each necklace.

What is the jewellery made of ? 

Some of the earring hooks are sterling silver, This will be highlighted in the item descriptions for you. 

Clamshells, loop-rings, clasps & crimps, chains (all the types of findings used to keep the beads in place and on the ends of the wires) are silver plated But we can not guarantee these are nickel free. Necklace wire is nylon coated stainless steel.

We use a vast array of beads, but we predominantly use wool, however we also been known to use crystal, resin, acrylic, wood and metal within some designs. Each item will have it listed along side the item descriptions.

How do I take care of the jewellery ?

Our jewellery is carefully handmade using quality materials. However like all jewellery, it needs to be handled with care to ensure it remains in good condition. Our suggestions are:

• Please remove your jewellery before showering or bathing.

• If applying body lotions or perfume, please allow them to dry before wearing your jewellery.

• If your jewellery needs a little TLC a quick rub with a silver cloth will make the findings sparkle.

What packaging do you provide ?

Items will come with a branded label / card, linen bags, clear boxes, these vary from item to item but a brand is throughout the range.

Earrings come in a glass bottle with an organza bag, and a branded flat pack box.